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OneDrive Android Not Syncing Photos: Troubleshooting Steps

Having trouble getting your photos to automatically upload from your Android device to OneDrive? It’s a common frustration, but thankfully, usually solvable. Here’s a breakdown of potential causes and how to fix them:

Basic Checks First

Check Your Internet Connection: This seems obvious, but ensure you have a stable Wi-Fi or cellular data connection. A weak or intermittent signal can prevent uploads. Try loading a webpage or streaming a video to test your connection.
Verify OneDrive Account Login: Double-check that you are logged into the correct OneDrive account on your Android device. Sometimes, particularly after phone updates, the app can get signed out. Go to the OneDrive app settings and confirm your account details.
Ensure Enough OneDrive Storage: If your OneDrive storage is full, new photos won’t sync. Check your storage quota in the OneDrive app or on the OneDrive website. Consider deleting unnecessary files or upgrading your storage plan.
Restart the OneDrive App: Force-closing and restarting the OneDrive app can often resolve temporary glitches. Access your phone’s app settings, find OneDrive, and choose “Force Stop.” Then, reopen the app.

Deeper Troubleshooting

Check Camera Upload Settings: Navigate to OneDrive’s settings, then “Camera Upload.” Verify that “Camera Upload” is toggled on. Also, check if it’s set to upload only on Wi-Fi. If you’re primarily using cellular data, change the setting accordingly.
Battery Optimization Settings: Android’s battery optimization features can sometimes interfere with background processes like OneDrive photo syncing. Go to your phone’s battery settings, find OneDrive, and ensure that battery optimization is disabled for the app. This allows OneDrive to run in the background without being restricted.
Permissions: Make sure OneDrive has the necessary permissions to access your photos and storage. Check app permissions in your phone’s settings and ensure OneDrive has access to “Storage” and “Camera.”
Clear OneDrive Cache: Clearing the app’s cache can resolve issues caused by corrupted data. Go to your phone’s app settings, find OneDrive, and choose “Clear Cache.” Note that this will not delete your photos.
Update OneDrive App: Ensure you’re using the latest version of the OneDrive app. Outdated versions can have bugs that are fixed in newer releases. Check the Google Play Store for updates.
Reinstall OneDrive: As a last resort, try uninstalling and reinstalling the OneDrive app. This can resolve more persistent software glitches.

Advanced Considerations

Large File Sizes: Very large photos or videos might take longer to sync or might even time out. Consider reducing the photo quality in your camera settings or breaking large video files into smaller segments.
Background Data Restrictions: Some mobile data plans might restrict background data usage, which could prevent OneDrive from syncing photos when you’re not actively using the app. Check your data plan details.
Specific Android ROM Issues: In rare cases, custom Android ROMs might have compatibility issues with OneDrive. If you’re using a custom ROM, research if other users have reported similar problems.

If you’ve tried all these steps and your photos still aren’t syncing, consider contacting Microsoft OneDrive support for further assistance. Be prepared to provide details about your device, Android version, and the steps you’ve already taken to troubleshoot the problem.

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